FAQ
Q
【Shipping and Handling】Do you offer international shipping?
A
Yes, we ship worldwide. Shipping fees depend on the weight and destination of each artwork.
For detailed information, please check the individual artwork pages.
Q
What shipping methods do you use for international deliveries?
A
We use EMS (Express Mail Service) for international shipping, offering reliable delivery with tracking.
Estimated delivery times by region:
【East Asia (e.g., China, Taiwan)】3–6 days
【Southeast Asia (e.g., Singapore, Thailand)】4–7 days
【Oceania & Europe (e.g., Australia, France, Germany)】5–10 days
【North America (e.g., United States, Canada)】7–14 days
【Latin America & Africa (e.g., Brazil, South Africa)】10–21 days
*Delivery times may vary depending on the destination.
Q
Do you have additional details about shipping fees and methods?
A
If you’re purchasing multiple artworks, the shipping fee might be adjusted. In such cases,
we’ll contact you directly from 78GALLERY.
For orders with only postcards or small goods, we’ll ship using the registered small packet service.
Q
Do shipping fees include customs duties and taxes?
A
No, customs duties, import taxes, and any additional fees are the buyer’s responsibility.
We recommend checking with your local customs office for details on applicable regulations.
Q
【Payment】What payment methods are available for international customers?
A
We accept credit cards, PayPal, and Amazon Pay for orders from outside Japan.
Q
【Returns】Are returns or exchanges allowed for artwork?
A
Unfortunately, due to the unique nature of our artworks, we are unable to accept returns or exchanges.
We appreciate your understanding.
Q
【Artwork Handling and Protection】How are artworks packaged for shipping?
A
Artworks are carefully packaged with protective materials to ensure safe delivery.
Q
Is insurance included for damages incurred during transit?
A
Yes, basic insurance is included with EMS and other tracked shipping methods.
Coverage may vary depending on the shipping option chosen.